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Home Patient Responsibilities

Patient Responsibilities

We request patients behave in an acceptable manner whilst on the premises both towards staff and others, cancel unwanted appointments in good time (including those we have made for you at the hospital), inform us as soon as possible of any change of address or telephone number.

Patients are also encouraged to follow the care plan agreed with their Clinician and take medication as advised.

We also request your understanding if you are kept waiting - urgent, unplanned problems will always occur and sometimes it causes unavoidable delays.

Violent Patients

Verbal and physical abuse of any type towards staff will not be accepted. The Practice supports the NHS Zero Tolerance Policy and patients may be removed from the list for this type of behaviour.

Zero Tolerance

Staff has the right to carry out their duties without the threat of verbal or physical abuse. Clients failing to respect this risk potential loss of registration.

 

 

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